Careers

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Career Descriptions

 Team Member 

The Team Member position is responsible for providing exceptional guest service and support, while working closely with the Restaurant Managers and other Team Members to maintain operational standards and procedures. This position operates under the direction of the General Manager, Assistant Managers, and Shift Coordinators. This position has direct interactions with Guests and members of the field operations team.

 

Responsibilities

  • Greets guests with a smile, receives orders, processes payments, and responds appropriately to customer issues.

  • Operates cash register or point of sale devices, as needed, and uses value-added suggestive-selling techniques to generate additional                   sales opportunities.

  • Verifies the accuracy of guests’ orders

  • Prepares and packages food and drink products

  • Cleans kitchen area, counters, food preparation areas, and utensils

  • Cleans dining room, restrooms and exterior grounds

  • Maintains health and safety standards in work areas

  • Unloads and stocks inventory items as needed

  • Performs duties at multiple workstations (e.g., front counter, Drive-Thru, prep boards, expediter, etc.)

  • Prompt and regular attendance on assigned shifts

  • Follows BURGER KING® uniform and grooming standards and policies

  • Works to resolve issues that may arise in the restaurant

  • Learns team effectiveness skills; works with others to achieve team goals

  • Responds to guests’ needs in a professional and polite manner

  • Communicates in a positive manner with customers, peers, and managers

Shift Supervisor

Burger King Franchisee is seeking experienced Assistant Restaurant Managers (AM) to support the Restaurant General Manager in ensuring delivery on guest satisfaction through managing the daily operations of a single restaurant. The AM helps manage financial controls, operations, people development, Guest service and compliance across shifts for desired restaurant outcomes (i.e., increased sales, profitability and employee retention). The AM has full accountability for restaurant operations in the absence of the Restaurant General Manager.

RESPONSIBILITIES

  • Motivates and directs team members and Shift Coordinators to exceed Guest expectations with fast and friendly service in clean surroundings

  • Supervises and trains team members and Shift Coordinators on team stations, BK products, processes and policies

  • Follows cash control/security procedures and helps to implement marketing plans, maintain inventory, manage labor, and apply financial reports across shifts to enhance restaurant results

  • Assists RGM in enforcing compliance with government regulations, BK Market Policy, employment law, food safety, BKC Security Policy, operations, and BK policies and procedures relating to all restaurant activities across shifts

  • Available to work evenings, weekends and holidays

  • Prompt and regular attendance for assigned shifts, meetings and training

Assistant Manager 

Burger King Franchisee is seeking experienced Assistant Restaurant Managers (AM) to support the Restaurant General Manager in ensuring delivery on guest satisfaction through managing the daily operations of a single restaurant. The AM helps manage financial controls, operations, people development, Guest service and compliance across shifts for desired restaurant outcomes (i.e., increased sales, profitability and employee retention). The AM has full accountability for restaurant operations in the absence of the Restaurant General Manager.

RESPONSIBILITIES

  • Motivates and directs team members and Shift Coordinators to exceed Guest expectations with fast and friendly service in clean surroundings

  • Supervises and trains team members and Shift Coordinators on team stations, BK products, processes and policies

  • Follows cash control/security procedures and helps to implement marketing plans, maintain inventory, manage labor, and apply financial reports across shifts to enhance restaurant results

  • Assists RGM in enforcing compliance with government regulations, BK Market Policy, employment law, food safety, BKC Security Policy, operations, and BK policies and procedures relating to all restaurant activities across shifts

  • Available to work evenings, weekends and holidays

  • Prompt and regular attendance for assigned shifts, meetings and training

 General Manager

The Restaurant General Manager (RGM) has overall responsibility for managing daily operations of a single restaurant (10-45 employees) ensuring delivery on guest satisfaction, and ensuring desired restaurant outcomes (i.e., increased sales, profitability, and employee retention). The RGM leads the restaurant management team and oversees the financial controls, operations, people development, Guest service and BKC compliance within the restaurant across all shifts. An RGM should be able to work long and/or irregular shifts, including extra shifts, as needed, for proper functioning of the restaurant. This position is overseen by a District Manager (DM) and directly manages Team Members, Shift Leaders and Assistant Managers. This position interacts with restaurant team members, restaurant management, DM’s, customers, members of the field operations team and outside vendors.

Responsibilities:

  • Directs efficient and accurate preparation and sale of products to maximize guest satisfaction

  • Ensures preventive maintenance of restaurant facility and equipment is completed in accordance with Company standards

  • Motivates and directs team members to exceed customer expectations with fast and friendly service in clean surroundings.

  • Provides coaching and feedback to Team Members, Shift Leaders and Assistant Managers Assumes full responsibility for restaurant profit and loss management by implementing marketing strategies and following cash control/security procedures

  • Maintains inventory, manages labor, and applies financial reporting analysis to enhance restaurant results

  • Enforces compliance with government regulations, BK Market Policy, employment laws, food safety, BK Security

  • Policy, operations, and BK policies and procedures relating to all restaurant activities across shifts.

  • Leads restaurant management team in recruiting, selecting, hiring and retaining effective team talent

  • Available to work evenings, weekends and holidays as needed

  • Prompt and regular attendance for assigned shifts, meetings and training